The Exertis and MacroEV IT Service Desk Team have been working on putting together helpful solution guides on a number of processes that are commonly used across the business.
These guides will allow you to look up policies or read FAQ's to fix issues on your own without having to raise an IT Service Deck Ticket. They should be your first port of call before raising a helpdesk ticket
Below you will see how to access these guides
SOLUTION CATEGORIES
You will find guides on categories such as SAP Transactions, Warehouse Operations, Processes, Exertis.ie and General FAQ's
Solution Directory is only accessible if you are logged into the Service Desk Portal. If you are not already registered, the process is very simple and only takes 2 to 3 mins.
If you are having issues accessing the Solutions area in the IT Help Desk Website, please contact Brian Fay or Liam McGee