Update on Freshservice Workspaces: Data Team no moving to own Workspace

Following up on the introduction of the “Marketing Dept. Workspace” in our Freshservice portal.

We are now expending this function by introducing the “Data Team Workspace”.

When will this happen?

The “Data Team Workspace” will be made available on the 5th of April 2024.
At this point you will be presented now with three active “Workspaces”.
1. “IT Service Desk” which will be the primary workspace for IT related Tickets & Service Requests.
2. “Marketing Workspace” only for all Marketing Service Requests.
3. “Data Team Workspace” only for all Data Team Requests.
  - The “Data Team Workspace” Team Groups are as the follows.
    - Master Data
    - Pricing
    - RPA
    - Qlikview, Power BI

Processes for reporting Service Requests & Reporting an Issue

The process for Service Requests remains the same, requests are made via “Request a Service” on the following portal link
1. https://servicedesk.macroev.com/support/home .

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There are no changes as to how a user raises an IT Service request for “Create New Products” with the Master Data Team.

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Please note if you have the link as save bookmark to bring you directly into the “Create New Products” you will need update this book mark.

Reporting an Incident remains the same, user selects “Report an Issue” option.

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Please note that now when using the “Report an Issue” option, the requestor can select which “Workspace” the request is related to.
The system will default to the primary workspace which is the “IT Service Desk”.
- Please ensure you select the correct workspace to allow for maximum efficiency.

Please see example below on how to select the “Workspace” under “Report an Issue” process.

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I will send out a confirmation email once the “Data Team Workspace” is active.

Should you encounter any issues or need help on any of the above, please contact me directly.